Reviews · 5 min read

Ubigi's Own Terms: 'The Data Plan Cannot Be Refunded'

edit Nadezhda Semenova · updated 4 Sept 2026

This page reads one document: the Ubigi Terms and Conditions, saved to this project and read on 3 September 2026. Ubigi is a brand of Transatel S.A.S., an NTT-owned mobile network operator, not an app reselling someone else’s SIM allocation. The contract states its own scope directly: "The (e)SIM card and the Services are provided by Transatel S.A.S or one of its affiliates (“Transatel”)".

The Ubigi Terms and Conditions page, headed “TERMS & CONDITIONS”, carries a date, “September 2024”, printed directly under that heading. Nothing labels it “updated,” “effective,” or “version.” Those three words do occur elsewhere in the saved file, but only inside a separate section on price-comparison methodology and one unrelated sentence about the site’s language editions. Whether September 2024 marks the last revision or the first publication, the document does not say. We read it almost exactly 24 months after that date.

Nothing below is a Ubigi review in the sense of ratings and impressions. It is what the contract says, quoted, with the line it sits in.

Cancel the subscription. The Data Plan is a separate object.

Ubigi’s Summary states both halves of the deal in one sentence:

"You are not subject to any contract duration commitment and can cancel your subscription to the Ubigi service at any time. Once purchased, the Data Plan cannot be refunded."

Two nouns carry two outcomes. “Subscription” names the ongoing relationship, which has no minimum term and costs nothing to end. “Data Plan” names the specific prepaid purchase already made. That money stays spent even after the subscription ends.

The word “subscription” appears exactly once in the entire 29,524-character document, in that one sentence. No other clause describes a recurring charge to cancel, or a mechanism for cancelling one. The Agreement section says instead: “The Service is sold exclusively on a prepaid basis.” Read against that line, “cancel your subscription” means stopping use of a prepaid service, not reversing a purchase already made. The document never states that reading outright. It is the only one its own wording supports.

Four refund situations, and a separate way to lose a balance with no refund clause at all

The Ubigi refund policy section covers four situations. Two pay money back, two do not.

"For an eSIM profile with a preloaded plan purchased on our website: the refund of your preloaded eSIM profile is only possible if you have not scanned the QR code received by email after your purchase. If you have already scanned the received QR code, your refund request will be denied."

A carrier-locked phone gets no refund at all, scanned or not: "refunds for “carrier-locked” devices (or “(e)SIM-locked”) are not possible." A recharge on an existing account follows the same rule once it is used: "the purchased data plans cannot be refunded if you have started using the service." The fourth case runs the other way. "In case of proven technical issues to activate the Services due to Transatel, a possible refund is available starting from the occurrence of the problem."

Whichever “yes” row applies, one clock governs the claim:

"To initiate a refund request, please reach out to the customer service team (using the online form) and attach the payment ticket (or payment confirmation) within 14 business days from the date of purchase (or the occurrence of the technical issue with the Services). Upon receipt, you will receive an acknowledgment of your request, and the refund will be processed within 10 business days through the original payment method used during the purchase."

That fourteen-and-ten-day process is not the rule for a leftover balance. Three sections earlier, under Charges, the contract states a separate rule:

"Data Plan allowances may only be used for our Service on your Device, and You will not be entitled to receive any cash refund for any remaining credit or allowance unless expressly stated otherwise in this Agreement."

This is a third case, distinct from the four above. It covers gigabytes or days simply left unused when a plan expires, not a QR code, a locked phone, or a Transatel fault. That balance is forfeited by default. The Refund policy’s business-day clock never runs on it, because no refund request is ever filed.

Two clauses that end the eSIM without a purchase decision

A separate section, “When may we suspend or disconnect your Service,” lists twelve grounds, lettered a through l. Most read like standard carrier language: fraud, a stolen card, a legal order. Two describe how a traveler actually uses the (e)SIM.

One is dormancy. Ubigi may act "If You did not use the (e)SIM card after twenty four (24) months." That number is fixed. A vaguer, related ground sits one letter earlier:

"If You have continually not used the Service since You acquired the (e)SIM card and/or if You have not refilled your account after your credit has expired for an extended period of time, in accordance with applicable laws"

“Extended period” carries no number anywhere in the document. One ground has a hard limit of 24 months. The other, worded more loosely, could apply sooner.

The other is device-binding. Ubigi may act "If You use the (e)SIM card in a device other than the Device in which it was delivered." That same restriction recurs twice more, in the Your Obligations section and again under Devices, worded slightly differently each time. None of the three defines “delivered” for a profile that arrives as a QR code rather than a shipped object. Which device counts as the one it was “delivered” to, for a profile a buyer can scan into any compatible handset, is left open. The contract defines “Device” by example: "a connected car, a laptop, a tablet or an equivalent device [...]". A phone is not on that list.

Even the connected-car version of this contract gets its own dormancy clause: "if You did not use the (e)SIM card after the term of such vehicle warranty." Losing service under any of the twelve grounds is not necessarily final. The contract adds that Ubigi "will give You the opportunity to restart the Service during a period of 3 months after the Service has been suspended." That three-month window applies across all twelve grounds. The text carves out no exception for the two above.

What this page does and does not claim

This project also reads Saily’s Terms of Service and Airalo’s terms, each on its own page, against its own document. A paragraph comparing three or four contracts from memory is where a project like this makes its worst mistakes, so this page draws no comparison to either of them. The comparison that does exist keeps the documents open instead of working from memory: refund triggers, identity checks and “unlimited” compared across four seller contracts.

Our method for reading a source document is set out on our editorial policy page and our about page. Our own Terms govern this site, not Ubigi’s.

Sources cited only — expert review pending. For individualized advice, consult a licensed professional.