Refund policy

Full refund within 30 days as long as the eSIM has not connected to a network. On a plan that counts from first connection, installing the profile at home changes nothing: it is refundable until it is used. On a plan that counts from installation, the days start when you install it, so install it shortly before you travel. Once it has connected, the plan is running and cannot be recalled or resold, so it cannot be refunded — that is a property of the product, not a policy choice.

If the profile fails to work through no fault of your device, we refund it whether or not it was installed. Tell us what the phone showed.

These are the same words as the refund section of the Terms of sale.

How to ask for a refund

1. Open your order page: the link is in the email with your QR code. Press Request a refund. The site checks that the eSIM has not connected yet, and a person confirms the refund.
2. Or write to support@esimrules.com · +56 9 5534 2589 with the email address you used at checkout. We answer within one business day.

What happens next

A person checks the request and you get an email, usually within a few hours. Once the refund is issued, the eSIM profile is no longer valid. The money goes back to the card you paid with; banks usually show it within 5–10 business days.

If the eSIM connected but does not work

Write to us with what the phone showed. Before that, run the six checks for an eSIM that does not work after landing, in order of likelihood.

On your bank statement

The purchase appears as “JET SHARING”, not as eSIM Rules: that is the payment name of the seller, JET SHARING MOBILITY LLC, trading as eSIM energy. If you do not recognise the line, it is this order.