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Not sure your phone takes an eSIM, the QR did not arrive, something does not add up on a country page — write here. A human replies, usually within a few hours during the day.
Before you write
Does my phone support eSIM? Check your model in a second. New to this? What an eSIM is.
The QR did not arrive? Open your order page from the payment receipt, or get the links re-sent. Installed but no data? The six checks.